Blog Article

What is First Call Resolution

Posted by Shane Shapiro on May 14, 2018 8:00 am

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First call resolution has a significant impact on customer satisfaction. People value efficient service very highly in their rating of a company, and resolving a call on the first phone-in will go a long way to improving that rating as well as your company’s brand and reputation. This blog details several ways you can improve first call resolution in your Call Center!

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