Blog Article

How to Calculate your Contact Center Service Level & Why this Metric Matters

Posted by on November 29, 2018 7:00 am

Description

There are many possible metrics call or contact centers may use to set performance level benchmarks.

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  • Keywords:
  • call center
  • Cc
  • Ccaas
  • cloud communications
  • contact center
  • KPI
  • Service Level