IVR: A Basic Guide to Interactive Voice Response Systems
Posted by on July 12, 2018 8:00 am
Most large companies use Interactive Voice Response (IVR) systems today for call management, however an IVR system is ideal for any size company that experiences high call volumes. This blog explains how IVR is an efficient and effective way to cut costs and reduce call processing time.
- call center
- Call Management
- Evolve Ip
- First Call Resolution
- Queue Callback